Return & Exchange Policy

We guarantee your right to return and exchange according to the following terms and conditions

Return & Exchange Conditions

You have the right to return or exchange the product within 7 days of receipt in the following cases:

Manufacturing Defect

Presence of a manufacturing defect in the product

Wrong Product

Receiving a product different from what was ordered

Damaged During Shipping

Product damaged during shipping

Return Acceptance Conditions

  • Product must be in its original condition without use
  • Must be in its original packaging with all accessories
  • Include purchase invoice
  • Product must not be washed or used

Non-Returnable Products

For health reasons, the following products cannot be returned or exchanged after opening the package:

Pillows

Bedding Sets (after use)

Towels (after use)

Return Steps

1

Submit Request

Contact us through one of the following methods:

  • WhatsApp: +966571556128
  • Email: info@nasijward.com
  • Through your account on the website
2

Review

Your request will be reviewed within 24-48 hours. We will send you confirmation and return instructions

3

Return Product

Keep the product in its original packaging. A shipping representative will be sent to collect the product (depending on your location)

4

Inspection & Refund

The product will be inspected upon arrival. Refund within 5-7 business days to the same payment method

Return Cost

Product Defect or Order Error

We bear the shipping cost

Customer Change of Mind

Customer bears the shipping cost (25 SAR)

Exchange

You can exchange the product for a different size or color (subject to availability)

In Case of Defect

Shipping Fee: Free

In Case of Change of Mind

Shipping Fee: 25 SAR

Important Notes

We adhere to high quality standards

Your satisfaction is our primary goal

All our products are guaranteed against manufacturing defects

For Inquiries

Working Hours: Sunday to Thursday, 9 AM - 9 PM